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Privacy policy

Who is responsible

Fable is a brand of Libelinha Lilaz, Lda., NIPC 519531400, registered office at Praça Capitão José Santos Leite, Loja 4-A, 2615-164 Alverca do Ribatejo. Contact: hello@fabletours.pt · +351 928 272 152.

What we collect and why

  • What you write in our forms: name, email, phone (optional), trip details (dates, times, flight, addresses, passengers, luggage) and your message. We use it to answer your request and, if you book, to arrange and carry out the trip. Legal basis: steps you ask for before a contract, and the contract itself.
  • Invoices and booking records, which the law requires us to keep. Legal basis: legal obligation.
  • If you chat with Jack, our automated assistant: what you write and Jack's replies, to answer you and to improve the answers. We remove card and bank account numbers before sending or storing anything. We do not keep your IP address. Legal basis: steps you ask for before a contract and our legitimate interest in answering you.
  • Only if you accept cookies: how you use the website and which ad brought you here, through Google and Meta (see Cookies). Legal basis: your consent, which you can withdraw at any time.

We do not sell your data and we make no automated decisions about you.

Who receives it

  • Cloudflare, which hosts this website and delivers the form email to us.
  • ptServidor, which hosts our mailbox.
  • The driver who does your trip: only your name, phone, flight and addresses.
  • Our accountant, for invoices.
  • Google (Places), only while you type where you are staying in the booking form: what you type goes to Google to suggest hotels and addresses. We keep only the place you choose, not its coordinates.
  • Anthropic, which provides the AI model behind Jack: it receives what you write in the chat, only to produce the reply.
  • Google and Meta, only if you accept cookies. For the Meta pixel, Fable and Meta Platforms Ireland are joint controllers for the collection; what Meta does afterwards is under its own policy.

Cloudflare, Google and Meta may process data in the United States. They are certified under the EU–US Data Privacy Framework, and use the European Commission's standard contractual clauses where needed.

Jack and transfers to the United States

The AI model behind Jack is provided by Anthropic, PBC, in the United States, which processes the chat on our behalf, as a processor. We send it only what you write in the chat, the page you are on and the language of the site; never payment details (we remove card and account numbers before sending). The safeguard for this transfer is the European Commission's standard contractual clauses (Implementing Decision (EU) 2021/914), included in Anthropic's data processing addendum. We keep the chats for 12 months.

How long we keep it

  • A request that does not become a booking: 12 months after our last contact.
  • Chats with Jack: 12 months.
  • Bookings and invoices: 10 years, as tax and accounting law requires.
  • Cookies: see the Cookies page.

Your rights

You can ask to access, correct, delete or receive a copy of your data, to limit its use or to object to it, by writing to hello@fabletours.pt. We reply within one month. You can also complain to the Portuguese data protection authority (CNPD, www.cnpd.pt).

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